Shipping & Returns
Shipping Policy
Shipping Policy At Pet-Amour, we want your shopping experience to be as smooth and enjoyable as possible. We carefully select our shipping partners and suppliers to ensure that your order arrives safely and efficiently. Order Processing Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available. Please note that processing times may be slightly longer during holidays, promotional periods, or periods of exceptionally high order volume. Delivery Times Estimated delivery times may vary depending on your location and the product ordered. As a general estimate, orders within Europe may take approximately 5–15 business days to arrive after processing. Delivery times are estimates and are not guaranteed, as delays can occasionally occur due to customs procedures, weather conditions, carrier delays, or other circumstances beyond our control. Order Tracking Once your order has been shipped, you may receive a tracking number by email. Tracking information can sometimes take a few days to become active after the package has been dispatched. If your tracking information does not update immediately, please allow some time for the carrier's system to register the shipment. Incorrect or Incomplete Address Please make sure your shipping address is correct and complete before placing your order. Pet-Amour cannot be held responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible after placing your order. While we will do our best to assist you, we cannot guarantee that changes can be made once an order has entered processing. Lost or Delayed Packages Although we work with reliable shipping partners, unexpected delays may occasionally occur. If your order appears to be significantly delayed or the tracking information indicates a delivery issue, please contact our customer support team so we can assist you in resolving the situation. Customs & Import Duties For international shipments, customs procedures may occasionally cause additional delays. Any customs duties, taxes, or import charges that may apply to an order are the responsibility of the customer unless otherwise stated at checkout. Questions About Your Order? If you have any questions regarding your shipment or delivery, our customer support team will be happy to assist you. Thank you for choosing Pet-Amour — we're committed to making sure your pet receives the quality and comfort they deserve. Pet-Amour — Quality, comfort, and love for every pet, since 2016.
Return & Exchange Policy
At Pet-Amour, your satisfaction is important to us. We want you and your pet to be completely happy with your purchase. If you are not satisfied with your order, we're here to help. 30-Day Return Policy You have 30 days from the date of delivery to request a return. To be eligible for a return, the item must be: Unused and in its original condition In the original packaging, when applicable Free from damage, stains, odors, or signs of use Accompanied by proof of purchase or your order information Please note that certain products may not be eligible for return for hygiene, safety, or other applicable reasons. How to Request a Return To start a return, please contact our customer support team with your order number and a brief explanation of the reason for your return. Our team will provide you with the necessary instructions for returning your item. Please do not send your order back without contacting us first, as unauthorized returns may not be accepted. Refunds Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If your return is approved, the refund will be issued to your original payment method. Please allow some additional time for your bank or payment provider to process and display the refund in your account. Exchanges If you received a defective, damaged, or incorrect item, please contact us as soon as possible after delivery. We will review your case and, where applicable, arrange a replacement or another appropriate solution. For standard exchanges due to a change of preference, size, color, or similar reasons, availability may vary. In some cases, we may recommend returning the original item and placing a new order. Damaged or Incorrect Items If your order arrives damaged or you receive the wrong product, please contact us promptly and provide photographs of the item and its packaging. We will review the situation and work with you to find an appropriate solution. Return Shipping Costs Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, return shipping costs may be the responsibility of the customer. Where required by applicable law, your statutory consumer rights remain unaffected by this policy. Important Information Refunds and returns are subject to applicable consumer protection laws in the country where you reside. Nothing in this policy is intended to limit any mandatory rights you may have under applicable law. If you have any questions about our Returns & Exchanges Policy, please contact our customer support team. Pet-Amour — Quality, comfort, and love for every pet, since 2016.